CHEMPARTSPrivacy Policy
This policy explains how Chemparts Middle East FZC handles the information of customers who use our website and customer portal.
1. Information we collect
When you register and use your account, we collect your name, company, official email, phone number and country, your delivery and billing addresses, and records of your enquiries, quotations and orders. We also collect basic technical information (such as your browser and usage of the site) to keep the service working.
2. How we use your information
We use your information to operate your account, prepare quotations, process and deliver your orders, provide service and support, and send transactional messages such as email verification, one-time sign-in codes, and order and status updates. We do not sell your information.
3. Storage & security
Your data is held on managed cloud infrastructure with access controls. Passwords and sign-in codes are handled by our authentication provider and are never stored in plain text. We take reasonable measures to protect your information.
4. Sharing
We share your information only where needed to serve you — for example with logistics partners to deliver your order, or with manufacturer partners for warranty, service or technical support — and where required by law. We do not share your information for third-party marketing.
5. Retention
We keep your account and transaction records for as long as your account is active and as needed to meet legal, tax and warranty obligations.
6. Your rights
You may request access to, correction of, or deletion of your personal information, subject to records we are required to keep. To make a request, contact us using the details below.
7. Contact
For any privacy question or request: info@chemparts-me.com.
This is a starting template and should be reviewed and finalised by Chemparts before public launch.
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