Service & support

Book a service.

AMC, calibration, repair, installation or a planning consultation — tell us the equipment and what you need. Our factory-trained engineers cover the Gulf and export service worldwide.

Coverage
Gulf + worldwide
Engineers
Factory-trained
Calibration
ISO · traceable

What we cover

Service across the instrument lifecycle.

From installation to annual maintenance — keeping your lab compliant, calibrated and running.

— 01 / AMC

Annual Maintenance Contracts

Scheduled preventive maintenance, priority response and discounted spares under a yearly contract that keeps uptime high and budgets predictable.

— 02 / Calibration

Calibration & verification

Traceable calibration against ASTM/ISO/IP methods, with certificates and adjustment where needed — on-site or at our facility.

— 03 / Repair

Repair & diagnostics

Fault diagnosis and repair with genuine OEM spare parts held in regional stock to cut downtime.

— 04 / Installation

Installation & commissioning

Site readiness, installation, commissioning and IQ/OQ/PQ documentation so the instrument is validated from day one.

— 05 / Consultation

Planning & consultation

Method selection, lab layout, calibration schedules and compliance planning — before you buy or expand.

— 06 / Training

Operator training

Hands-on training for your analysts on operation, routine maintenance and first-line troubleshooting.


How it works

From request to report.

A simple, documented path — usually acknowledged the same working day.

  1. 01Tell us the equipment

    Book a service below — pick the type, name the instrument and describe what you need.

  2. 02We schedule

    We confirm scope, timing and any parts, then book an engineer — on-site or remote.

  3. 03Service performed

    Calibration, repair, installation or maintenance by factory-trained engineers.

  4. 04Report & certificate

    You receive the service report and, where applicable, a traceable calibration certificate.

  5. 05Ongoing cover

    Roll into an AMC for scheduled upkeep, priority response and spares.


Request service

Book a service visit.

Tell us the equipment and what you need — we'll reply, usually within the working day. For urgent breakdowns, WhatsApp +971 55 756 6123.

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